Education

Carnegie Mellon University - Pittsburgh, PA

• Master of Information Systems Management, Accelerated Candidate, Dec. 2007
• Bachelor of Science, Information Systems, May 2007, Graudated With Honors
• Cumulative GPA: 3.81, Dean's List Fall 2003 - Spring 2007

Singapore Management University - Singapore

• Study Abroad - Spring 2006

University of New South Wales - Sydney, Australia

• Study Abroad - Spring 2005

Relevant Coursework

Advanced Programming in Java	E-Commerce
Application Design & Development	Telecommunications Management
Database Management	Business Process Modeling
Marketing Information Systems	Accounting
Communication Design	Statistics (mathematical & practical)
Online Information Design	Interactive Marketing
Enterprise Integration	Sports Marketing

Related Experience

Salesforce.com, San Francisco, CA

• Gathered client requirements and built customized CRM solutions, increasing customer success and satisfaction
• Managed two mobile customer engagements end-to-end, delivering an application that allowed field sales representatives around the world to access up-to-date customer information from their Blackberries and Treos
• Analyzed internal data on best practices for client engagements and built a knowledgebase application to keep track of the information, providing a centralized repository for the consulting practice
• Produced field materials for the High Tech and Financial Services industries, improving customer communication

Microsoft (MSN Money & Weather), Redmond, WA

• Managed development of new features from conception to implementation, improving customer satisfaction
• Drove inter-team collaboration on shared functionality, building user engagement throughout MSN
• Authored functional specifications for multiple projects, communicating requirements to various stakeholders
• Analyzed new features for MSN Real Estate, determining functionality for future releases
• Collected user feedback on site features via usability lab studies, identifying areas for improvement

Audible Inc. Wayne, NJ

• Maintained Audible’s partner relationships via on-site visits and meetings, strengthening retail operations
• Created new marketing materials for retail point-of-purchase use, increasing brick-and-mortar revenues
• Devised a college marketing strategy with Audible’s Business Development team and university partners, growing market traction and moving educational initiatives forward
• Produced a strategy for Audible to launch an online apparel store, boosting revenues and brand awareness
• Represented Audible at various industry trade shows including MacWorld Boston, MacWorld San Francisco and CES, generating valuable contacts and positive media attention for the company

IBM Rational Software Group, Shelton, CT

• Evaluated Rational Rapid Developer (RRD) training materials, increasing value to customers
• Created a Proof of Concept (POC) application with RRD, learning the J2EE/SQL development platform
• Submitted bug reports to the Rational team, addressing important issues with the software
• Analyzed migration issues in the newest builds of RRD with Proof of Concept (POC) applications, identifying problems that Rational’s existing customers may encounter in the upgrade cycle
• Tested rival software and created competitive intelligence reports for use by the sales force, increasing the team’s knowledge of similar Rapid Application Development solutions

Computer Skills

Software	Languages
Office	Java
Visio	C++
Photoshop	XML
InDesign	PHP
Flash	HTML
MySQL	CSS
Oracle
Eclipse	Other Operating Systems
Joomla! CMS	Linux

Honors and Activities

• NCAA Division III Cross Country, Indoor Track, Outdoor Track: 2003-2006, Varsity
• Kappa Sigma Fraternity: Vice President, Philanthropy Chair, Assistant Secretary, Social Chair
• Scholarship Leadership Award: 2004-2006, Outstanding Community Service Event Award: 2005
• Habitat for Humanity: 1999-2003, Pittsburgh Cares: 2004-2006
• Competitive Runner, 70 Miles Per Week

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